CONTROL IS A CONDITION AND A PROCESS
The CONTROL PROCESS is used by management to direct, regulate, and constrain the actions of employees in order to achieve the goals of the organization.
Standards and Procedures establish rules, methods, and measurements for daily operations; defining how the restaurant functions.
Training, Monitoring and Correction are ongoing management activities.
EFFECTIVE CONTROL REQUIREMENTS:
Take a Control Test:
Look at your restaurant's actual sales from last week and list your expected results for the six listed measurements. Were your actual results within 2% of your expected results? If you answered "No" or "Don't know" for any of the measurements listed, you may have control issues.