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Control Systems:

Process

Bullseye

Inventory

Labor

Sales

OperatingFree Online Demo

 

CONTROL IS A CONDITION AND A PROCESS

 

Control is a condition where events are actually happening as expected.  The control process is an ongoing effort by management to attain control.

 

 

 

 

The CONTROL PROCESS is used by management to direct, regulate, and constrain the actions of employees in order to achieve the goals of the organization. 

 

Standards and Procedures establish rules, methods, and measurements for daily operations; defining how the restaurant functions.

Training, Monitoring and Correction are  ongoing management activities.

 EFFECTIVE CONTROL REQUIREMENTS:

 

 

 

                                                                                                

 

 

Expected Food Cost 
Expected Bar Cost
Expected Labor Cost
Expected Supply Cost
Expected Overhead Cost
Expected Number of Covers

Take a Control Test:

Standards and Procedures Must be Realistic and Up to Date

Training Must Consistently Address Standards and Procedures

Tools Must Generate Accurate and Timely Measurements

Monitoring Must be done Daily, with Consistent Enforcement

Performance Evaluations Must be Done Regularly 

Performance Reports Must Be Accessible and Easy to Read

Managers Must Get Regular Feedback on Performance and Current Standards, Procedures, Policies, and Goals

Look at your restaurant's actual sales from last week and list your expected results for the six listed measurements.  Were your actual results within 2% of your expected results?  If you answered "No" or "Don't know" for any of the measurements listed, you may have control issues.